Support & SLA
Providing Flexible Support with anytime maintenance support
Support & SLA
Providing Flexible Support with anytime maintenance support
It is not news that software applications need proper maintenance to perform efficiently. At Prayuta we offer continuous support to fix the bugs and helps in dealing with the requirements that will facilitate growth in the future. We have different needs that will cater to the different need of different companies.
Assured Response Time with an SLA

Assured Response Time with an SLA

With Service Level Agreement or SLA, you will be able to protect vital systems of your company. Prayuta’s engineer for a predetermined price dedicates proper time to each project every month. During this time the engineer monitors the response time so that your important system always function efficiently and helps you management run smoothly.

Providing Flexible Support with anytime maintenance support

While SLA provides vital security to the systems, it is not required for every system.

You can purchase Ad hoc support in just 10-hour blocks that offer control on your time is spent on the application. When you let Prayuta work on your system, we help you avoid unnecessary time spent on the system hence optimise the efficiency of your working.

Providing Flexible Support with anytime maintenance support
Avoid downtime and disruption

Avoid downtime and disruption

The thing with the system is that it is unstable and can go down at times. With our application monitoring, the robots regularly check your system’s status making sure that it is working smoothly.

If they robots don’t get a response, it automatically notifies our support technicians, and we bring your system back on the track. We also provide backup options that will recover your important system information instantly if in case the system breach or data loss.

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